Your Use Generally
Your use of the Website/App confirms your acceptance of these Terms and Conditions and your agreement to be bound by them. If you do not accept these Terms and Conditions, do not use this Website/App. In the event of a violation of these Terms and Conditions, Barn’s reserves the right to seek all remedies available by law and in equity. We may terminate your access or use of this Website/App at any time, for any reason or no reason and without prior notice to you. We may at any time and from time to time revise these Terms and Conditions by updating this posting. You should visit this page from time to time to review these Terms and Conditions to learn of and understand any changes, because they are binding on you. Your use of this Website/App following any such revisions constitutes your agreement to follow and be bound by the terms as revised.
Ownership of Content
The design of this Website/App and all of its materials, including, but not limited to, its software or HTML code, scripts, text, artwork, photographs, images, designs, video, audio, and written and other materials that appear as part of this Website/App (collectively, "Content" ) are protected by applicable copyright laws and other local and international laws and treaties. All Content is provided by Barn’s under a limited license as a service to its current and prospective customers and may be used only for personal (that is, for the purchase of our merchandise) use. This limited license is subject to the following restrictions: (a) you may not copy, reproduce, publish, transmit, distribute, perform, display, post, modify, create derivative works from, sell, license, allow others to copy, or otherwise exploit this Website/App, any of the Contents, or any related software; and (b) you may not access or use the Website/App for any competitive or commercial purpose. Any unauthorized copying, alteration, distribution, transmission, performance, display, sale, or other use of the Content is prohibited. Barn’s may revoke this limited license at any time for any or no reason. Any unauthorized use of Barn’s Content, such as framing, inline linking or other association with content or information not originating from the Barn’s Website/App is not permitted. Linking to any Barn’s web page also is prohibited. Barn’s will aggressively enforce its intellectual property rights to the fullest extent of the law.
Trademarks
At Barn’s, we take pride in our brand and do not condone and will not tolerate any unauthorized use of our trademarks, trade names, logos, names and trade dress (collectively, the 'Trademarks and Trade Dress'). Barn’s and its affiliated companies retain all rights regarding the Trademarks and Trade Dress. The Trademarks and Trade Dress are protected by applicable trademark laws and international laws and treaties. No license for the use of the Trademarks or Trade Dress is granted to you under these Terms and Conditions or by your use of the Website/App. Unauthorized use of our Trademarks and Trade Dress in any manner is strictly prohibited.
Patents
One or more patents may apply to this Website/App, owned and registered by Barn’s.
Our Products
All features, specifications, products and prices of products and services described on this Website/App are subject to change at any time without notice. From time to time there may be information on the Website/App that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We make no representation as to the completeness, accuracy, or currency of any information on this Website/App. We reserve the right to make changes in information about price, description, or availability without notice. We reserve the right, without prior notice, to limit the order quantity on any product and/or refuse service to any customer (see our Sale Terms). We have made every effort to display as accurately as possible the colors and product description of our products that appear on the Website/App; however, the actual color you will see will depend on your device, and we cannot guarantee that your device will accurately display our colors. The inclusion of any products or services on this Website/App does not imply or warrant that these products or services will be available over the internet or in each of our stores at any particular time.
Replacement and Refund Policy for In-Store Customers:
1. Definitions
- Food Products: Includes all solid food items sold at "Barn's" branches owned by Al Majd Trading and Industry Company, as well as franchise-owned branches.
- Beverages: Includes all liquid products sold at "Barn's" branches owned by Al Majd Trading and Industry Company and franchise-owned branches.
- Canned Beverages: Includes all canned drinks sold at "Barn's" branches owned by Al Majd Trading and Industry Company and franchise-owned branches.
- Merchandise: Includes all products manufactured by Al Majd Trading and Industry Company under the "Barn's" brand, such as cups, mugs, and similar items.
- Tin Cans: Refers to tightly sealed metal containers containing coffee beans, produced in Al Majd Trading and Industry Company’s factories.
- Ground Coffee: Refers to coffee beans that have been ground either in branches or factories before being sold.
- Whole Coffee Beans: Refers to unground coffee beans sold in branches.
- Branches: Refers to all "Barn's" branches owned by Al Majd Trading and Industry Company and franchise owners, including kiosks and seating areas.
2. Customer Replacement and Refund Policy
The replacement and refund policy covers several cases where customers may receive compensation directly at the branches without needing to contact customer service. Replacement is applicable to food products and beverages under the following conditions:
- 2.1.1 If there is a complaint related to preparation quality.
- 2.1.2 If there is an error in the order.
- 2.1.3 If the invoice details do not match the customer's order, the order is provided free of charge.
- 2.1.4 If there is leakage or spillage in the coffee cup.
- 2.2 Ground coffee and opened tin cans of coffee are non-refundable and non-replaceable.
- 2.3 Loyalty points redeemed for purchases cannot be refunded.
3. Replacement and Refund Procedures & Conditions
3.1 Replacement or refund of beverages, canned beverages, and products is allowed if the following conditions are met:
- The request is made within one hour of purchase.
- Requests must be made at the same branch where the original purchase was made.
- A purchase receipt or digital payment confirmation is required.
3.2 Replacement or refund of whole coffee beans, tin cans, and factory-ground coffee is allowed if the following conditions are met:
- The request is made within three days of purchase.
- Requests must be made at the same branch where the original purchase was made.
- A purchase receipt or digital payment confirmation is required.
3.3 Replacement or refund of branch-ground coffee is allowed if the following conditions are met:
- If the entire quantity of coffee was ground incorrectly (e.g., wrong grind size or coffee type), the request will be accepted regardless of the quantity.
- The request is made within three days of purchase.
- Requests must be made at the same branch where the original purchase was made.
- A purchase receipt or digital payment confirmation is required.
3.4 Replacement or refund of merchandise is allowed if the following conditions are met:
- The request is made within seven days of purchase.
- Requests must be made at the same branch where the original purchase was made.
Comments and other Communications
All comments, feedback, suggestions, ideas, and other communications (collectively, 'Communications') submitted or offered to Barn’s via this Website/App, in connection with your use of this Website/App, or through email, postal mail, phone support, or any contact with us, shall be and remain property of Barn’s. Barn’s shall be free to use any ideas, concepts, know-how, or techniques contained in any Communication you send to us for any purpose whatsoever including, but not limited to, developing, manufacturing and marketing products using such information. Any personally identifiable information you provide to Barn’s through the Website/App shall be subject to our Privacy Policy, and personally identifiable information is defined here.
User Generated Content
Posting Guidelines
The Website may permit you to voluntarily upload and/or post content ("User-Generated Content"), including photographs, videos, comments or other material. If you post comments or other text, you confirm that you are at least 18 years old or have your parent/guardian’s permission; if you post photographs or videos, you confirm you are at least 18 years old or have your parent/guardian’s permission; and by posting any User-Generated Content, you agree to the following terms:
(a) Posting such User-Generated Content constitutes your consent and grant to Barn’s of an irrevocable, non-exclusive, perpetual, worldwide, royalty-free, unrestricted, and unlimited right and permission, but not the obligation, to utilize, reproduce, exploit, alter, edit, modify, distribute, publish, exhibit, digitize, broadcast, display, publicly perform, and prepare derivative works of the User-Generated Content, your name, likeness, voice and biographical information, and any material based thereon or derived therefrom, in any form or media now or hereafter known for any and all purposes throughout the World whatsoever, including, without limitation, advertising, marketing or commercial purposes, without any payment to or further authorization by you.
(b) You waive any right to inspect or approve any material in which Barn’s may eventually use your User-Generated Content and understand that Barn’s may crop, shape, or otherwise adjust any User-Generated Content.
(c) You represent and warrant that the User-Generated Content will not violate the intellectual property or proprietary rights of any third party and are legally entitled to post the User-Generated Content and to grant all relevant licenses and permissions to use the User-Generated Content as contemplated herein.
(d) You agree not to take any legal action against, and release and discharge Barn’s and its directors, officers, employees, agents and affiliates, or any other person or entity acting on its behalf, from all claims in connection with the use of the User-Generated Content, your name, likeness, voice or biographical information, as contemplated herein.
(e) You understand and agree that such User-Generated Content may be accessed and viewed by others, including by the general public, and, whether or not such User-Generated Content is published, Barn’s does not guarantee any confidentiality with respect to any User-Generated Content. You are solely responsible for your own User-Generated Content and the consequences of their publication on this Website or elsewhere (assuming we choose to post them once submitted). We reserve the right to determine in our sole discretion whether User-Generated Content is appropriate; whether it complies with these Terms and Conditions, our standards, and applicable law; and whether they may be posted or removed.
You may request removal of any of your User-Generated Content on this Website by sending a removal request email to info@barns.com.sa from the email address provided when you submitted your User-Generated Content; your email must include a link to the URL of the page on which your User-Generated Content is posted or a description of the page on which it is posted.
Prohibited Uses of Website
You shall not post, transmit, redistribute, upload, or promote any communications, User-Generated Content or materials that contain corrupted files, viruses, or any other similar software files, the intent of which is to damage the operation of another's device; are unlawful, threatening, harassing, abusive, defamatory, invasive of privacy or publicity rights, vulgar, obscene, sexually explicit, hateful, profane, indecent, racially or ethnically derogatory, or otherwise objectionable; contain chain letters or pyramid schemes; contain any unsolicited advertising, promotional materials, or other forms of solicitation to other users, individuals or entities; impersonate any person, business or entity, including us (our brands, lines of business, subsidiaries, and affiliated companies) and our employees and agents; encourage conduct that would constitute a criminal offense; give rise to civil liability; violate any law; or exhibit any conduct that, in our judgment, restricts, impairs, interferes or inhibits any other user from using or enjoying the Website and/or our related services and products.
Your Account
You may choose to register with us through our Website/App and create an account (the 'Account'). If you do, you will have access to your Account by providing an email address and password. You are responsible for maintaining the confidentiality of your access information and for controlling access to your Account and your device. You agree to accept responsibility for all activities that occur under your Account. We may terminate your Account at any time, for any reason or no reason and without prior notice to you.
Linking
Links may be established from this Website/App to one or more external websites or resources operated by third parties (the "Third Party Sites"). In addition, certain Third Party Sites also may provide links to the Website/App. None of such links should be deemed to imply that Barn’s endorses the Third Party Sites or any content therein. Barn’s does not control and is not responsible or liable for any Third Party Sites or any content, advertising, products, or other materials on or available from such Third Party Sites. Access to any Third Party Sites is at your own risk and Barn’s will have no liability arising out of or related to such websites and/or their content or for any damages or loss caused or alleged to be caused by or in connection with any purchase, use of or reliance on any such content, goods, or services available on or through any such Third Party Site.
Disclaimer
This Website/App and all Content of the Website/App are provided to our customers and prospective customers "AS IS" and "AS AVAILABLE" and without warranties of any kind, whether express or implied, INCLUDING BUT NOT LIMITED TO, THOSE OF MERCHANTABILITY, SUITABILITY FOR A PARTICULAR PURPOSE, TITLE, OR NONINFRINGEMENT. You acknowledge, by your use of the Website/App, that your use is at your sole risk
You understand and acknowledge that providers of interactive computer services shall not be treated as the publisher or speaker of any information provided by another information content provider.
Limitation of Liability
IN NO EVENT WILL BARNCAFE BE LIABLE TO ANY PARTY FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES FOR USE OF THIS WEBSITE/APP OR ANY OTHER LINKED WEBSITE, INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR REVENUES, COSTS OF REPLACEMENT, BUSINESS INTERRUPTIONS, LOSS OF DATA OR DAMAGES RESULTING FROM USE OF OR RELIANCE ON THE INFORMATION PRESENT, EVEN IF BARNCAFE IS EXPRESSLY ADVISED ABOUT THE POSSIBILITY OF SUCH DAMAGES
Jurisdiction
No implication is made that the materials published on this Website/App are appropriate for use outside of Saudi Arabia. If you access this Website/App from outside of the Kingdom of Saudi Arabia, you do so on your own initiative and you are responsible for compliance with local laws. Barn’s controls this Website/App from its offices within Jeddah, Kingdom of Saudi Arabia. The Terms and Conditions of this Website/App shall be governed by the laws of the Kingdom of Saudi Arabia, without giving effect to its conflict of laws provisions.
Terms of Use for the Loyalty Program
These terms of use and any policy, FAQ, or guideline pertaining to the Barns Loyalty Program as may be published from time to time (incorporating Our Privacy Statement, further below) (“Terms”) apply to and govern the Barns Loyalty Program in the Kingdom of Saudi Arabia ("Barns Loyalty") and your access to and participation in Barns Loyalty.
BY ACCESSING OR PARTICIPATING IN THE BARNS LOYALTY PROGRAM, YOU AGREE TO BE BOUND BY THE FOLLOWING TERMS: -
You represent, warrant and covenant that you are either: (a) over the age of 18 and lawfully able to accept the Terms; or (b) if you are under the age of 18 years old, that you have the permission of a parent or legal guardian to participate in Barns Loyalty Program and that your use of Barns Loyalty Program and its features is at all times under the supervision of a parent or legal guardian, who also agrees to be bound by the Terms.
You acknowledge and agree that the electronic format of these terms of use does not, in any way, affect their validity or enforceability. Your access to or participation in Barns Loyalty Program is subject to all applicable laws.
IF YOU DO NOT AGREE TO THESE TERMS OF USE, DO NOT ACCESS OR PARTICIPATE IN BARNS LOYALTY PROGRAM.
These terms of use do not affect or alter in any way the terms or conditions of any other agreement you may have with Barns and/or Al Amjaad, which may be in respect of other products or services.
CHANGES TO TERMS:
We reserve the right to change or modify the Terms, in whole or in part, at any time and in our sole discretion. Any changes or modifications will be effective immediately and will be posted to …………………….., so please check back from time to time. We will bring any updated version of these terms of use to your attention in an appropriate manner. Your continued access to or participation in Barns Loyalty Program following any such changes or modifications confirms your acceptance of the Terms, as amended. If you do not agree to the Terms, you must stop accessing and participating in Barns Loyalty Program.
PERSONAL USE:
Barns Loyalty Program is intended for personal use only. Commercial use is prohibited.
PRIVACY STATEMENT:
Our Privacy Statement is incorporated into these terms of use and also governs your participation in Barns Loyalty Program. Please read the Privacy Statement carefully to understand how we collect, use and disclose information about you, how to update or change the personal information you have provided to us, and how we communicate with you.
Barns Loyalty Program:
PLEASE READ THESE TERMS OF USE FOR THE “Barns” LOYALTY PROGRAM CAREFULLY.
These terms of use and any policy, FAQ, or guideline pertaining to the Barns Loyalty Program as may be published from time to time (incorporating Our Privacy Statement, further below) (“Terms”) apply to and govern the Barns Loyalty Program in the Kingdom of Saudi Arabia ("Barns Loyalty") and your access to and participation in Barns Loyalty.
BY ACCESSING OR PARTICIPATING IN THE BARNS LOYALTY PROGRAM, YOU AGREE TO BE BOUND BY THE FOLLOWING TERMS: -
You represent, warrant and covenant that you are either: (a) over the age of 18 and lawfully able to accept the Terms; or (b) if you are under the age of 18 years old, that you have the permission of a parent or legal guardian to participate in Barns Loyalty Program and that your use of Barns Loyalty Program and its features is at all times under the supervision of a parent or legal guardian, who also agrees to be bound by the Terms.
You acknowledge and agree that the electronic format of these terms of use does not, in any way, affect their validity or enforceability. Your access to or participation in Barns Loyalty Program is subject to all applicable laws.
IF YOU DO NOT AGREE TO THESE TERMS OF USE, DO NOT ACCESS OR PARTICIPATE IN BARNS LOYALTY PROGRAM.
These terms of use do not affect or alter in any way the terms or conditions of any other agreement you may have with Barns and/or Al Amjaad, which may be in respect of other products or services.
Replacement and Refund Policy for In-Store Customers:
We reserve the right to change or modify the Terms, in whole or in part, at any time and in our sole discretion. Any changes or modifications will be effective immediately and will be posted to …………………….., so please check back from time to time. We will bring any updated version of these terms of use to your attention in an appropriate manner. Your continued access to or participation in Barns Loyalty Program following any such changes or modifications confirms your acceptance of the Terms, as amended. If you do not agree to the Terms, you must stop accessing and participating in Barns Loyalty Program.
PERSONAL USE:
Barns Loyalty Program is intended for personal use only. Commercial use is prohibited.
PRIVACY STATEMENT
Our Privacy Statement is incorporated into these terms of use and also governs your participation in Barns Loyalty Program. Please read the Privacy Statement carefully to understand how we collect, use and disclose information about you, how to update or change the personal information you have provided to us, and how we communicate with you.
Barns Loyalty Program
It is a program whereby individual customers can earn points by purchasing from Barns branches and kiosks. The program aims to encourage customers to continue dealing with the company and increase sales volume, by providing benefits and rewards that motivate them to make frequent purchases and always remain customers of the company. Any customer has the right to register in the loyalty program in all regions of the Kingdom of Saudi Arabia.
JOINING Barns Loyalty Program
To join Barns Loyalty Program, go to ……………………. (the “Website”), or to the Barns mobile app (“App”) and follow the prompts to create an account. You will be required to provide the following information and follow the prompts to create an account. You will be required to provide the following information:
1. First and last name, email address and password.
2. Birthday (month, day) is optional to receive birthday offers. If you do not provide birthday information you will not receive your Birthday Reward.
3. Preferred language for email communications from Barns.
When you join Barns Loyalty Program via the App,
-you will be provided with a unique tier code, this code will be displayed as a QR code in the App, which can be scanned in store to collect Points and Rewards for purchases.
-The subscriber is automatically enrolled in the green tier, then the subscriber can upgrade to the silver tier by spending 300 Saudi Riyals annually. If the subscriber spends 666 Saudi Riyals annually, they can further upgrade to tier.
EARNING Points
The rewards that are available to you through Barns Loyalty Program are based on the number of Points that you earn. You can earn Points by making purchases at participating Barns stores in the Kingdom of Saudi Arabia in the following ways:
Scanning your member QR code in the App and then paying with cash, credit card, debit card or mobile wallet
- The subscriber with a green tier will get Four point for every (10) riyals spent when purchasing drinks from Barns branches.
- The subscriber with the silver tier will get six points for every (10) riyals spent when purchasing drinks from Barns branches.
-The subscriber with the Glod tier will get seven points for every (10) riyals spent when purchasing drinks from Barns branches.
- The value of 10 points = (1) Saudi riyal.
- The subscriber earns points by purchasing food and beverages from Barnes' branches and kiosks.
- The subscriber is entitled to use the points only on beverages.
- Points expire within (12) months from the date of their acquisition.
- The subscriber will lose eligibility for point refunds if they fail to report missing points within a period of )48( hours.
- All requests for point refunds must be accompanied by a valid receipt.
We reserve the right to change or suspend the number and type of benefits offered to members of Barns Loyalty Program in our sole discretion at any time
OTHER IMPORTANT INFORMATION YOU SHOULD KNOW
When ordering through the application, subscribers cannot pay in cash; payment must be made only through electronic payment gateways.
There are no participation or tier fees associated with Barns Loyalty Program. Points accrued in connection with Barns Rewards are promotional, have no cash value and cannot be redeemed for cash. In addition, your redemption of Points accrued in connection with Barns Loyalty Program cannot be combined with any other offers or discounts, unless otherwise expressly indicated.
Your Points, Rewards and Barns Loyalty Program account are personal to you and may not be sold, transferred or assigned to, or shared with, family, friends or others, or used by you for any commercial purpose.
Without notice to you, we reserve the right to suspend any/or terminate your account and/or your participation in Barns Loyalty Program if we determine, in our sole discretion, that you have violated the Terms or that the use of your Barns Loyalty Program account is unauthorized, deceptive, fraudulent or otherwise unlawful. We may, in our sole discretion, suspend, cancel or combine your Barns Loyalty Program accounts that appear to be duplicative. In the event that your participation in your Barns Loyalty Program is terminated, all accrued Points in your account are void.
Without notice to you, we also reserve the right to "unregister" and make ineligible for your Barns Loyalty Program an account that has been inactive for one (1) year. Inactivity is defined as no Points earned during such one (1) year period. In the event that your account is unregistered or rendered inactive, all accrued Stars in your account are void.
We reserve the right to change, modify, discontinue or cancel your Barns Loyalty Program or any part of your Barns Loyalty Program, at any time and in our sole discretion, without notice to you.
These terms of use are produced in the Arabic and English languages. If there is any discrepancy between the Arabic and the English texts, the Arabic text prevails.
In our sole discretion, our rights and obligations under these terms of use may be assigned at any time and without any notice to you, and these terms of use shall remain binding on you and your respective executors, administrators, successors and representatives, should any assignment of these terms of use by us to another entity be made.
Liability
We expressly disclaim any liability with regard to access to or use of Barns Loyalty Program being uninterrupted or error-free. We do not represent or warrant that Stars will always be accepted or accessible.
You agree that we shall not be liable for any loss, damages or expenses whatsoever due to any failure due to events beyond our reasonable control, any system failure, failure to provide you with accurate information, our taking any action required by any regulators governmental, regulation or court order, our declining an authorization for any particular transaction, regardless of its reason, or any breach or violation of these terms of use by you.
To the maximum extent permitted by law, you agree to limit any claims for damages against us to monetary relief for the actual damages sustained by you as a direct result of any proven failure imputable to us, provided that such damages shall not exceed the last Points balance on your Barns Loyalty Program account at the time the imputed event occurred. You agree not to claim any indirect, special, consequential or punitive damages from us.
GOVERNING LAW AND DISPUTE RESOLUTION
Any dispute arising from these terms of use or your access to or participation in “Barns” loyalty Rewards program will be governed, construed, and enforced in accordance with the laws of the Kingdom of Saudi Arabia. Any dispute between the parties will be resolved exclusively by the competent courts in the city of Jeddah.
SEVERABILITY
If any provision or part of a provision of these terms of use is unlawful, void or unenforceable, that provision or part of the provision is deemed severable from these terms of use and does not affect the validity and enforceability of any remaining provisions.
Integration and Severability :
These Terms of Use are the entire agreement between you and Barns with respect to the Service and use of the Site, Service, Content, User Submissions, and supercede all prior or contemporaneous communications and proposals (whether oral, written or electronic) between you and Barns with respect to ourSites. If any provision of these Terms of Use is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms of Use will otherwise remain in full force and effect and enforceable. The failure of either party to exercise in any respect any right provided for herein shall not be deemed a waiver of any further rights hereunder. Waiver of compliance in any particular instance does not mean that we will waive compliance in the future. In order for any waiver of compliance with these Terms of Use to be binding, Barns must provide you with written notice of such waiver through one of its authorized representatives.
Modification of Terms of Use:
Barns reserves the right, at its sole discretion, to modify or replace any of these Terms of Use, or change, suspend, or discontinue the Services (including without limitation, the availability of any feature, database, or content) at any time by posting a notice on our Sites or by sending you notice through the Services or via email. Barns may also impose limits on certain features and services or restrict your access to parts or all the Services without notice or liability. It is your responsibility to check these Terms of Use periodically for changes. Your continued use of the Services following the posting of any changes to these Terms of Use constitutes acceptance of those changes.
Barns shall not be liable for any failure to perform its obligations hereunder where such failure results from any cause beyond Barns’s reasonable control, including, without limitation, electronic or communications failure or degradation).
These Terms of Use are personal to you, and are not assignable, transferable, or sublicensable by you except with Barns’s prior written consent. Barns may assign, transfer or delegate any of its rights and obligations hereunder without consent. No agency, partnership, joint venture, or employment relationship is created because of these Terms of Use and neither party has any authority of any kind to bind the other in any respect.
Payment method:
When ordering through the application, subscribers cannot pay in cash; payment must be made only through electronic payment gateways
Language.
Where Barns has provided you with a translation of the Arabic language version of these Terms of Use, then you agree that the translation is provided for your convenience only and that the Arabic language versions of the Terms will govern your relationship with Barns.
If there is any contradiction between what the Arabic language version of these Terms of Use says and what a translation says, then the Arabic language version shall take precedence.